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Evidence Guide: TLIE2007 - Use communications systems

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

TLIE2007 - Use communications systems

What evidence can you provide to prove your understanding of each of the following citeria?

Check communications system requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

System features and control functions are identified

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Impact of battery and signal levels on system’s capability is determined

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Mobile equipment is set up to optimise communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Channels are selected appropriate to the communication as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate using communications technology

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Telephone and radio security is maintained in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Channel selection is appropriate for the location and type of communication

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Messages are transmitted clearly and precisely, and user ethics and protocols are followed

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate language, protocols, procedures and codes are followed when using communications systems

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Received messages are interpreted and recorded in accordance with workplace procedures

  1. Clear and unambiguous vocal communication is used
Clear and unambiguous vocal communication is used

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain communications equipment operational status

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Equipment is checked and maintained in working order in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Complete documentation

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Appropriate communications records are maintained in accordance with workplace procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communications records are stored/filed as required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Evidence Guide

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check communications system requirements

1.1

System features and control functions are identified

1.2

Impact of battery and signal levels on system’s capability is determined

1.3

Mobile equipment is set up to optimise communication

1.4

Channels are selected appropriate to the communication as required

2

Communicate using communications technology

2.1

System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures

2.2

Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements

2.3

Telephone and radio security is maintained in accordance with workplace procedures

2.4

Channel selection is appropriate for the location and type of communication

2.5

Messages are transmitted clearly and precisely, and user ethics and protocols are followed

2.6

Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures

2.7

Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements

2.8

Appropriate language, protocols, procedures and codes are followed when using communications systems

2.9

Received messages are interpreted and recorded in accordance with workplace procedures

2.10

Clear and unambiguous vocal communication is used

3

Maintain communications equipment operational status

3.1

Equipment is checked and maintained in working order in accordance with workplace procedures

3.2

Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

4

Complete documentation

4.1

Appropriate communications records are maintained in accordance with workplace procedures

4.2

Communications records are stored/filed as required

Required Skills and Knowledge

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1

Check communications system requirements

1.1

System features and control functions are identified

1.2

Impact of battery and signal levels on system’s capability is determined

1.3

Mobile equipment is set up to optimise communication

1.4

Channels are selected appropriate to the communication as required

2

Communicate using communications technology

2.1

System checks are carried out to confirm communications system is operational, in accordance with manufacturer’s instructions and workplace procedures

2.2

Communications system is operated safely in accordance with manufacturer’s instructions, workplace procedures and regulatory requirements

2.3

Telephone and radio security is maintained in accordance with workplace procedures

2.4

Channel selection is appropriate for the location and type of communication

2.5

Messages are transmitted clearly and precisely, and user ethics and protocols are followed

2.6

Public address (PA) system is used, as required, to communicate with passengers and/or crew in accordance with standard operating procedures

2.7

Incoming messages are received and answered promptly and courteously in accordance with operating procedures and regulatory requirements

2.8

Appropriate language, protocols, procedures and codes are followed when using communications systems

2.9

Received messages are interpreted and recorded in accordance with workplace procedures

2.10

Clear and unambiguous vocal communication is used

3

Maintain communications equipment operational status

3.1

Equipment is checked and maintained in working order in accordance with workplace procedures

3.2

Minor communications systems faults are promptly identified, diagnosed, and repaired or reported in accordance with workplace procedures

4

Complete documentation

4.1

Appropriate communications records are maintained in accordance with workplace procedures

4.2

Communications records are stored/filed as required

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria on at least one occasion and include:

applying precautions and required action to minimise, control or eliminate hazards that may exist when using communications systems

communicating and working effectively with others using available communications systems

completing documentation related to work activities when using communications systems

following communications security procedures

identifying and using required communications technology

implementing contingency plans

modifying activities depending on differing operational contingencies, risk situations and environments

monitoring communications equipment performance and taking appropriate action as required

planning, monitoring and prioritising work activities in terms of planned schedule, including predicting consequences and identifying improvements

operating and adapting to differences in communications equipment in accordance with standard operating procedures

reporting and/or rectifying identified problems, faults or malfunctions promptly, in accordance with workplace procedures

reading, interpreting and following communications systems instructions, procedures and relevant legislation

using communications equipment

working systematically with required attention to detail without injury to self or others, or damage to goods or equipment.

Evidence required to demonstrate competence in this unit must be relevant to and satisfy all of the requirements of the elements and performance criteria and include knowledge of:

basic communication techniques including barriers to effective communication and how to overcome them

basic principles of effective communication

features of various communications systems

minor routine maintenance procedures for communications equipment

pre-operational checks for communications systems and equipment

procedures and protocols for using communications systems during an emergency

protocols and procedures for communicating with others using relevant communications technology including PA systems

relevant work health and safety work health and safety (WHS)/occupational health and safety (OHS) responsibilities

relevant procedures and duty of care requirements

typical problems that may occur when using communications systems, and appropriate action and solutions.

Range Statement

Range is restricted to essential operating conditions and any other variables essential to the work environment.

Non-essential conditions can be found in the Companion Volume Implementation Guide.